Irresponsible paypal
Monday, March 31st, 2008 | Tech news
Paypal, a leading money transfer solution provider is actually quite irresponsible in taking care of their customers. I have been on various forums and saw each post regarding paypal negative. There is no positive post about paypal.
I have had my share in problems with paypal. A lot. They usually reply faster to a new customer, but only for the first time. Then leave him to gods mercy, they won’t look at your mails. I have send them mails regarding my ‘cheque arrival’ and ‘refunding some amount’ but i never heard of them. Their ‘contact us’ page says, ‘ We will get in touch as soon as possible’ (something like that). But they never got in touch. They seem to have turned deaf ear against account holders.
They should at least answer people’s query if they can’t solve them. Plus they sometimes charge hefty and they do sit backing while we await in tension for payments. Their phone call service is no better. Damn it ! I called paypal customer care and i thought i would be greeted by a customer representative. But i was greeted by some automated recording where i had to choose the options they spoke by ‘verbal speaking’ . I said ‘ Payments’ in verbal voice but i was leaded to ‘ My account option’. Can’t they keep Numbers ( Press 1,2,3,4..) to be pressed instead of speaking because that can cause a lot of mistakes and misunderstandings as everyone’s voice is not american. After 15 mins, any how i got to talk to a customer representative who said my payment can take upto 45 days and he was helpless in that matter. I argued that paypal mail which i first got said that i would get payment within 2 weeks. Does 2 weeks mean 45 days ? I asked him to inquire with India’s postal service. He said he can’t do that as it’s not in their hand. And now if you cancel that cheque , you pay some good $10-20 for cancellation.
Any way, i got the cheque pretty late and next time i would try to do that by online transfer. But paypal seems quite careless in customer satisfaction problem. I suppose after e-bay took it, they became nasty guys. We really need a good alternative. Paypal sucks for now !
1 Comment to Irresponsible paypal
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